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Community Engagement Manager

Centaur Labs is changing the way medical decisions get made ... through our iPhone game DiagnosUs

Every day, hundreds of medical students and medical experts worldwide compete against each other to accurately analyze medical images and videos in DiagnosUs. Competitors can learn new concepts and improve their skills by viewing thousands of real patient cases. Best of all, the top users in each contest are rewarded with cash prizes. From detecting hemorrhages in 3D brain scans, polyps in colonoscopy videos, or cancer cells in pathology slides, to memorizing a flashcard deck as quickly as possible—DiagnosUs is a place for medical experts to earn while they learn.

We're looking for an ambitious Community Engagement Manager to activate our diverse user base through direct engagement, content creation, and user support.

  • Manage our robust user community – work with the Head of Product and Growth Marketer to attract new users, create content for (and about) the community, and respond to user questions
  • Create innovative, scalable approaches to community engagement including ambassador programs, corporate partnerships, PR, social media, and events
  • Manage a team of medical student consultants in new content creation and existing content moderation
  • Monitor user happiness and respond to user feedback
  • Create content for and about the community, including blogs and social media posts
  • Run analytics to measure user engagement, retention, and happiness, and compile monthly reports that deliver meaningful insights
  • Collaborate with product, design, and engineering to scale adoption efforts

Requirements

  • Experience in curating user-generated content, interacting and collaborating with users and an understanding of strategies for sustaining engagement of users.
  • Expertise managing online communities, social media, PR, and partnerships
  • Writing and publishing experience, including strong written communication skills 
  • Experience and comfort with graphic design 
  • Obsession with serving and listening to users
  • Comfort with reporting tools including Amplitude and Excel 

Preferred Skills

  • Experience working at a very fast-paced startup with fewer than 50 people
  • Interest in medicine / familiarity with medical topics is preferred
  • Austin, TX is preferred but not required; Eastern or Central time zone is strongly preferred

Working at Centaur Labs

Benefits

Competitive salary and equity
Medical and dental coverage
Four weeks of paid vacation
Plus 11 annual paid holidays
Friendly office dog 🐶

About the company

At Centaur Labs, we label data (X-rays, DICOMs, text etc.) to enable breakthroughs in medical AI.

Our novel approach uses collective intelligence to aggregate opinions from experts and students all over the world, who provide these opinions on our gamified app, DiagnosUs. Our customers include leading AI startups and prominent research organizations.

We are a small, tight-knit team headquartered in Boston, and we're funded by Y Combinator, Accel, and GFC.

We're looking forward to hearing from you.

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